We guarantee live delivery and 48-hour survivability. Normally we ship some extras, so if you have losses please count the number of live birds before calling.
We do NOT guarantee one-day delivery. We have no control over the USPS and have never been able to collect on their overnight guarantee. So if your birds take more than one day to arrive, we will not refund the shipping cost, nor will we file for a refund.
As egg laying depends on many factors beyond our control (lighting, water, feed, air quality) we do not guarantee that our birds will lay eggs by a certain date or at a particular rate.