For shipments of live poultry, we guarantee live delivery and 48-hour survivability and will issue a refund for losses. We sometimes ship some extras, so if you have losses please count the number of live birds before calling.
We do NOT guarantee one-day delivery. We have no control over the USPS and have never been able to collect on their overnight guarantee. So if your birds take more than one day to arrive, we will not refund the shipping cost, nor will we file for a refund.
Egg laying depends on many factors beyond our control, such as lighting, water, feed and air quality. Because of this, we do not guarantee that our birds will lay eggs by a certain date or at a particular rate.
We want you to be pleased with the birds you receive from us. If you have issues with them, even beyond the 48-hour window of our guarantee, please contact us by email at firstname.lastname@example.org to let us know. We are not able to send replacements because of shipping costs, but in some cases, we can provide a refund.