The following terms and conditions apply to all orders placed through our website as well as telephone or emailed orders.
For shipments of live poultry, we guarantee live delivery and 48-hour survivability. We sometimes ship some extras, so if you have losses please count the number of live birds before calling.
We do NOT guarantee one-day delivery. We have no control over the USPS and have never been able to collect on their overnight guarantee. So if your birds take more than one day to arrive, we will not refund the shipping cost, nor will we file for a refund.
Egg laying depends on many factors beyond our control, such as lighting, water, feed and air quality. Because of this, we do not guarantee that our birds will lay eggs by a certain date or at a particular rate.
We are certified under the National Poultry Improvement Plan (NPIP), which is a national program designed to improve U.S. poultry and poultry products. Our flocks are tested for Pullorum-Typhoid and Avian Influenza (AI).
Immunizations of Started Poultry
Our started pullets have been vaccinated against Mareks, and our chicks are vaccinated against Coccidiosis or we use an 8-week medicated feeding regimen to allow the chicks to develop an immunity against Coccidiosis.
We guarantee a 99% accuracy in sexing – that is, in identifying which chickens are females – and will replace or refund your pullet if “she” turns out to be a male. Easter Eggers are the hardest breed to sex, and they have the largest sexing error from the hatcheries. (I can explain why if you are interested.) Even at 12 weeks, I can still make mistakes, but if I do, I’ll make it right. It doesn’t help either of us if I ship you a cockerel when you were wanting a pullet, so please be patient and we’ll get it right. ’ll get it right.
We ship within the continental United States. We do not ship to Hawaii, Guam, Mexico, Puerto Rico, the U.S. Virgin Islands or to other countries or continents.
We ship on Tuesdays, with some exceptions. If we don’t ship on a particular Tuesday, then we shipped on either Monday or Wednesday. I will email you a tracking number once we ship. While we ship Priority Express to all areas outside of Texas, we DO NOT guarantee overnight delivery. We do guarantee live arrival (as described above) and that you will be satisfied with your birds. We pack the birds with Gro-gel and cucumbers for hydration. We pack enough to handle the occasional postal delay.
If you have issues with the birds when they arrive, please take a picture and email it to me. Or if we made a mistake in filling your order, please send me a picture. That helps me and my staff avoid making the same type of mistake in the future.
Proper Care Upon Arrival
Chicks and started poultry require proper care. Please read and follow the care instructions for more information on what equipment to have on hand when your birds arrive and how to get them off to a good start.